“What are the shipping costs and methods?”
Currently, we offer free shipping because we want to provide the lowest possible prices. We cover the shipping costs for you. Packages are shipped via Evri, Royal Mail, and DPD.
“How long will it take for my order to arrive?”
The processing time is 1-2 days, and the shipping time is 6-10 days.
“How do these items fit?”
The fit of our clothing can vary. We recommend checking the size chart on the product page for specific measurements and to choose the size that best fits you.
“Can I exchange or return my order?”
Yes, you can return or exchange your order within 30 days of receiving it. Please ensure that items are unused and in their original packaging. For more information about the return process, please visit our returns page or feel free to contact our customer service.
“Will I get my money back if I return an item?”
We offer a 30-Days Money-Back Guarantee.
“Where can I find the measurements of a product?”
At the bottom of the product page, there is a size chart displayed in cm. Additionally, at the top of the product page, next to the sizes you can choose from, there is a "Size Chart" underlined. You can click on this to see the measurements in cm and inches for the product.
“Can I change my order after I’ve placed it?”
We strive to process orders as quickly as possible. Please contact us at support@sara-london.com if you wish to make a change. However, we cannot guarantee changes once the order has been shipped.
“How can I contact customer service?”
You can reach our customer service via email at support@zalvio-london.com. We are available Monday - Friday: 8 AM - 6 PM and Saturday - Sunday: 10 AM - 4 PM.
