Privacy Policy

Privacy Policy

At Zalvio London, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and make purchases from our store.

1. Information We Collect

  • Personal Information: When you place an order or register on our site, we collect personal information such as your name, email address, shipping address, and payment details. This information is necessary to process your order and ensure successful delivery.
  • Website Usage Information: We may collect information about your browsing activity on our site, including pages visited, time spent on the site, and other usage statistics. This helps us improve our website and tailor our services to your preferences.
  • Cookies: We use cookies to enhance your shopping experience. Cookies are small files that are stored on your device to help us recognize your browser and capture certain information. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

2. How We Use Your Information

  • Order Processing: We use your personal information to process and fulfill your orders, including sending you order confirmations, shipping updates, and tracking information.
  • Customer Support: Your information helps us provide customer support and respond to your inquiries or requests.
  • Marketing: With your consent, we may use your email address to send you promotional offers, updates about new products, and other marketing communications. You can opt-out of these communications at any time.
  • Improving Our Services: We use the information collected from cookies and website usage data to improve our website’s functionality, personalize your shopping experience, and analyze trends.

3. How We Protect Your Information

  • Data Security: We implement a variety of security measures to protect your personal information. These measures include encryption, firewalls, and secure servers. We ensure that your payment information is processed securely and is never stored on our servers.
  • Third-Party Access: We do not sell, trade, or otherwise transfer your personal information to outside parties, except for trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as these parties agree to keep your information confidential.
  • Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

4. Your Rights

  • Access and Correction: You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate or incomplete.
  • Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Erasure: You have the right to request that we delete your personal information, subject to certain legal obligations.
  • Withdraw Consent: You have the right to withdraw your consent for us to use your personal information for marketing purposes at any time.

5. Third-Party Services

  • Payment Processors: We use third-party payment processors to handle transactions. These third parties are PCI-DSS compliant and use your payment information only to process payments.
  • Analytics: We use third-party services, such as Google Analytics, to help us understand how our customers use the site. These services may use cookies to collect data on our behalf.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
info@zalvio-london.com

+31 683351985

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.