Shipping Policy

Shipping Policy

At Zalvio London, we are committed to delivering your orders quickly and efficiently. Below, you will find detailed information about our shipping methods, delivery times, and shipping costs for orders within the United Kingdom.

1. Order Processing

  • Processing Time: After receiving your order, we strive to process it within 1-3 business days. Please note that processing times may vary during peak periods.
  • Order Confirmation: Once your order has been placed, you will receive a confirmation email. After your order has been shipped, we will send you a second email with tracking information.

2. Shipping Methods & Delivery Times

  • Standard Shipping: We offer standard shipping across the United Kingdom, with an estimated delivery time of 10-14 business days after your order has been processed.
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  • Carriers: We work with trusted carriers such as Royal Mail, Hermes, and DPD to ensure your order arrives safely and on time. The choice of carrier may vary depending on the destination and type of order.

3. Shipping Costs

  • At Zalvio London, we offer complimentary shipping on all our products, ensuring they arrive at your doorstep without any additional cost.

4. Track & Trace

  • Order Tracking: Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment in real-time.

5. Shipping Issues & Delays

  • Unexpected Delays: While we strive to deliver your order on time, unforeseen delays may occur due to factors beyond our control, such as courier issues or weather disruptions. We will keep you informed in the event of any significant delays.
  • Address Issues: Please carefully check your shipping address before finalizing your order. We cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses.

6. International Shipping

  • Customs & Duties: For international orders, customs duties and import taxes may apply, depending on the destination country. These charges are the responsibility of the customer.
  • Delivery Times: International shipping may take longer due to customs inspections and local delivery processes.

7. Returns & Refunds

  • Return Policy: If you are not satisfied with your purchase, you can return the items within 14 days of receipt. Please ensure that the items are in their original condition and packaging. Refer to our return policy for more information on how to request a return.

For any questions or further assistance, feel free to contact our customer service team at [info@zalvio-london.com]. We are here to help!