Retour Policy

Return Policy

At Zalvio London, we strive to ensure your complete satisfaction with your purchase. However, if you are not entirely satisfied with your order, we offer a straightforward return process. Below, you will find all the information you need about returning products.

Right of Withdrawal

You have the right to cancel your order within 14 days of receiving it without providing any reason. The cancellation period begins from the moment you receive the goods.

Return Conditions

  • Products must be returned in their original condition and packaging.
  • The items must not be used or damaged.
  • You are entitled to receive a full refund of the purchase price, including shipping costs (unless the return is partial).

Steps to Request a Return

  1. Contact Us: Email us at info@zalvio-london.com to initiate your return. Please include your order number and the reason for the return in your email.
  2. Receive Return Instructions: Our customer service team will provide you with a return label and further instructions.
  3. Package the Items: Carefully repack the items in their original packaging. Include a copy of the invoice and your return instructions in the package.
  4. Ship the Package: Send the package back to the address provided by our team. Be sure to keep the proof of shipment and the tracking number for your records.

Return Address

Please send your return to the following address:

Return Address:

Zalvio London
Hugo Coenraadspad 6
2553ER The Hague
The Netherlands

Return Costs

Return shipping costs are the responsibility of the customer unless the product is defective or incorrectly delivered. In that case, we will reimburse the return costs.

Refunds

Once we receive and inspect your returned items, we will process your refund within 14 days. The refund will be issued through the same payment method used for the purchase unless otherwise agreed upon.

Exceptions

  • Customized or Personalized Products: Products that have been customized or made to order cannot be returned unless they are defective.
  • Sealed Products: Sealed products (such as hygienic items) cannot be returned if the seal has been broken.

Defective or Incorrect Products

If you have received a defective or incorrect product, please contact us immediately at info@zalvio-london.com. We will arrange for the return shipping and any replacements or refunds as necessary.

Contact Information

If you have any questions about our return policy or need assistance with your return, please contact our customer service: